Privacy Policy

Reliant Electrical Services is a UK-based electrical contractor providing residential, commercial, and industrial electrical services across Nottingham, London, and surrounding areas. For the purposes of UK data protection law, we are the data controller responsible for the personal information you provide to us.

If you have any questions about how we handle your data, you can contact us using the details provided in section 12.

We may collect and process the following categories of personal information when you contact us, request a quote, or use our services:

• Identity data: your name, title, and (where relevant) the business you represent.
• Contact data: your phone number, email address, and postal address.
• Project data: details of the electrical work you require or have commissioned.
• Financial data: payment details and invoicing information where a service is purchased.
• Technical data: IP address, browser type, device information, and pages visited on our website.
• Communications data: records of emails, phone calls, and messages you send to us.

We only collect information that is necessary for the purposes described in this policy. We do not collect any special category data (such as health, religion, or ethnicity) unless you provide it voluntarily.

We use your personal information for the following purposes:

• To respond to your enquiries and provide quotes for electrical services.
• To schedule, deliver, and manage the electrical work you commission.
• To issue invoices and process payments for services provided.
• To maintain accurate business records and comply with legal or tax obligations.
• To improve our website, services, and customer experience.
• To send occasional updates or offers — only where you have given us consent.

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following:

• Contract: to deliver services you have requested or entered into a contract with us.
• Legal obligation: to keep records for tax, accounting, and compliance purposes.
• Legitimate interests: to run our business efficiently, prevent fraud, and improve our services.
• Consent: for optional marketing communications where you have explicitly agreed.

We do not sell, rent, or trade your personal information. We may share it with trusted third parties only where necessary, including:

• Accountants and bookkeepers for invoicing and tax purposes.
• IT and website providers who host or maintain our systems.
• Suppliers or sub-contractors involved in delivering your project.
• Regulatory bodies or law enforcement where we are legally required to do so.

All third parties we work with are required to respect the security of your personal data and to comply with UK data protection law.

We only keep your personal information for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.

In general, we retain customer records for up to 7 years after the end of our business relationship, in line with HMRC guidance. Website enquiry data is typically retained for up to 2 years. After this period, your information is securely deleted or anonymised.

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data we hold about you.
• Right to rectification: to have inaccurate or incomplete information corrected.
• Right to erasure: to request deletion of your data where there is no lawful reason for us to keep it.
• Right to restrict processing: to limit how we use your information in certain circumstances.
• Right to data portability: to receive your data in a structured, commonly used format.
• Right to object: to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details below. We will respond within one calendar month, in line with ICO guidance.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website uses cookies and similar technologies to improve your browsing experience and to understand how visitors use our site. Cookies are small text files stored on your device.

We use:

• Essential cookies required for the website to function correctly.
• Analytics cookies (such as Google Analytics) to understand website traffic and improve performance.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Where required by law, we will ask for your consent before placing non-essential cookies.

We take the security of your personal information seriously. We have put in place appropriate technical and organisational measures to prevent unauthorised access, loss, misuse, or alteration of your data.

These measures include secure servers, encrypted communications where appropriate, restricted internal access, and regular reviews of our data handling practices. While we do our best to protect your information, no transmission over the internet can be guaranteed as completely secure.

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal data, please contact us so that we can delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or in UK law. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy, or if you would like to exercise any of your data protection rights, please contact us using the details below:

We will respond to any privacy-related enquiry within one calendar month as required under UK GDPR.